For Gold:

• Exchange within 14 days: With total payment amount.
• Exchange after 14 days: workmanship is deducted from the total amount / will be sold according to daily price of gold.
• Refund within 14 days: total amount of money is returned in case of manufacturing defects ONLY.

For Diamonds:

• Exchange within 14 days: With total payment amount.
• Exchange after 14 days: 10% of payment amount is deducted.
• Refund within 14 days: total amount of money is returned.
• Refund after 14 days: 20% of the money is deducted.

Credit cards payment :
Refund will be on the same card account.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To make a refund and exchange:
You can visit  our branches  Or you can contact us at online@glamour-jewellery.com .

FREQUENTLY ASKED QUESTIONS

• Is Glamour online the same as Glamour jewellery?

Yes, but we offer a different variety of Gold and Diamond jewellery other than what is provided in Glamour stores.

• Do you deliver? 

Yes.We deliver within 3- 4 working days.

• How much does the delivery cost?

The shipping fees depends on the location, whether you’re in Cairo or all up the way to Aswan (currently we are deliver in Cairo and Giza only). Each location has its own fees. Please check the Shipping Policy for more information.

• How can I contact you?

You can contact us through:

1. E-mail online@glamour-jewellery.com 
2. Facebook page https://www.facebook.com/glamouregypt/
3. Instagram https://www.instagram.com/glamour.jewellery/

• Can I exchange/refund my item at Glamour Jewellery branch?

Yes, you can exchange the item at all Glamour Jewellery branches with a voucher with the price if you wish to buy online or you can refund your money. 

Please keep the receipt with you, and the item has to be in the same condition you received it.

• Methods of payment?

The available method of payment is cash on delivery(COD), still you can pay with your visa on delivery.

• Can you deliver different sizes for me to try?

Unfortunately we can't. 

• What about a refund?

You can refund, but it has a certain process. For more information check the refund policy section.

NECKLACES:  All our Necklaces are 45cm.

CHAINS: We have a variety of chain lengths 

40cm, 45cm, 50cm, 55cm, 60cm, 65cm, 70cm, 90cm.

BRACELETS: All our Bracelets are 18cm.

ANKLETS: All our Anklets are 24cm + 3cm extension.  

RINGS: The available ring sizes are (6, 8, 10, 12, 14, 16, 18 and 20) 

To know your ring size ,you can measure the diameter of any of your rings in mm using a ruler and refer to the attached size chart.

Example : 

- What is the size of this ring ?

Diameter 16mm = Size 10